Delivery generally takes 2-10 business days from completed order. We may notify you if a part or accessory is on back-order. Items are shipped via major U.S. shipping carriers.
Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. We put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 15 calendar days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
We will accept authorized returns 15 calendar days after the date of the shipments delivery to the customer. Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repack items in its original shipping container contact us and we will arrange for its return. All authorized returns must be in their original condition include all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns of missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reason. Shipping costs are not reimbursable unless the return is a direct result of our error.
Returned products must be in new, unused condition and include the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed, and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
A restocking fee may be charged on all returns that are not the direct result of our error.
Warranty is subject to the policies set by the manufacturer. Please inquire about warranty prior to purchase.
We have created this privacy statement in order to demonstrate our firm commitment to your privacy. The following text discloses our information gathering and dissemination practices for this website. Our site uses an order form for you to purchase our products. We collect your contact information (like your email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. We promise to safeguard your transaction using Secure Sockets Layer (SSL), which encrypts the information you input. Your contact information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings. When you direct us to disclose your personal information to the manufacturer of your vehicle, the manufacturer will use for its own purposes or as required, in compliance with applicable laws. We do not otherwise release, share or sell your information with third parties. Financial information that is collected is only used to charge you for the products that you purchase and never sold or shared with other parties. We purge your credit card information as soon as your order has been processed.
This website (this “Site”) is owned, operated and maintained by Rohrich Toyota (“Dealer”). Dealer is solely responsible for the operation of this Site, including its contents, functionality and the e-commerce transactions performed on it. By using this Site, you agree and acknowledge that neither Toyota Motor Sales, U.S.A., Inc. or any of its affiliates, nor any of its or their respective directors, officers, employees, agents or representatives (collectively, the “Toyota Parties”) have any liability to you with respect to your use of, or the operation of, this Site, including with respect to its contents, downloads, functionality or any e-commerce transactions performed on it, any damage to your mobile device, computer or any other equipment, or any loss of data that may result from your use of this Site, that you irrevocably disclaim any such liability of the Toyota Parties, and that you will look to Dealer, and not to any of the Toyota Parties, with respect to any liabilities arising from your use of, or the operation of, this Site, including its contents, downloads, functionality or any e-commerce transactions performed on it, any damage to your mobile device, computer or any other equipment, or any loss of data that may result from your use of this Site. In furtherance of the foregoing, you acknowledge and agree that you will communicate directly with Dealer with respect to any concerns or claims arising out of or in connection with your use of, or the operation of, this Site, including its contents, downloads, functionality or any e-commerce transactions performed through it, any damage to your mobile device, computer or any other equipment, or any loss of data that may result from your use of this Site, and that none of the Toyota Parties has any obligation, duty or responsibility to communicate with you with respect to any such concern or claim for and/or on behalf of Dealer. By using this Site, you agree to defend, indemnify and hold harmless the Toyota Parties from and against all liabilities, claims, damages and expenses (including reasonable attorneys’ fees and costs) arising out of your use of the Site, your breach or alleged breach of this Disclaimer, or your breach or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties with respect to any user content (including any reviews or testimonials) you post to this Site. Your use of this Site constitutes your irrevocable agreement to this Disclaimer and the terms hereof.